IT AMC Dubai & UAE — annual maintenance contract specialists.
Go Pro Technology delivers IT AMC services to 100+ businesses across Dubai, Abu Dhabi, Sharjah and Ajman. 24/7 helpdesk · 30-minute P1 SLA · Veeam backup · Microsoft Certified Partner. Free IT assessment within 48 hours.
Your IT department — on an annual maintenance contract.
An IT AMC (Annual Maintenance Contract) gives your Dubai business the reliability of an in-house IT department — at a predictable monthly cost. Go Pro Technology has been delivering IT AMC contracts across the UAE since 2020, serving government service centers, schools, clinics, hotels and SMEs with round-the-clock support and guaranteed response times.
As a Microsoft Certified Partner and Veeam partner, we manage your Microsoft 365, Azure, Windows Server, backup infrastructure and network stack as a unified service — not a collection of separate vendors.
What your IT AMC includes
- ✓24/7 helpdesk — phone, email and ticket portal, staffed by certified engineers.
- ✓Proactive monitoring — servers, switches, firewalls and endpoints watched 24/7.
- ✓Preventive maintenance visits — monthly or quarterly on-site health checks.
- ✓Veeam backup & DR — verified daily backups, tested restores, disaster recovery.
- ✓Patch management — OS, firmware and security updates applied on schedule.
- ✓Microsoft 365 & Azure management — licenses, users, security and compliance.
- ✓SLA-guaranteed response — 30 minutes for critical, 1 hour for high-priority issues.
Free IT assessment
Engineer site visit — we inventory your servers, endpoints, network and software, then propose the right AMC plan with a fixed monthly price.
Book free assessment →Everything your IT needs — in one contract.
24/7 IT Helpdesk Dubai
Round-the-clock helpdesk staffed by certified engineers — phone, email or web portal. No call centres. Real engineers answering real issues.
Proactive Network Monitoring
Servers, firewalls, switches and endpoints monitored 24/7 with automated alerting — we find and fix issues before your team notices downtime.
Veeam Backup & Disaster Recovery
Daily verified backups of virtual machines, servers and Microsoft 365 data. Tested restores and documented DR plans — so recovery is fast when you need it.
Security Patching & Compliance
OS patches, firmware updates, antivirus definitions and security hardening applied on a defined schedule — keeping your environment safe and audit-ready.
Microsoft 365 & Azure Management
As a Microsoft Certified Partner, we manage M365 users, mailboxes, licenses, Azure VMs, Intune device management and Microsoft Defender — fully integrated with your AMC.
On-Site Engineer Visits
Scheduled preventive maintenance visits to your Dubai or UAE premises — hardware inspection, cabling, switch health checks and in-person issue resolution.
Guaranteed response times — contractually.
Every Go Pro Technology IT AMC client gets written SLA response times by priority level. No "best effort" promises — your contract specifies exactly how fast we respond.
Times shown are Professional tier benchmarks. Essential and Enterprise plans vary.
Three plans — one for every business size.
All plans come with a free IT site assessment. Final scope and pricing are tailored after we inventory your environment.
| Capability | Essential | Most popularProfessional | Enterprise |
|---|---|---|---|
| Helpdesk support | Business hours | 24/7 | 24/7 priority |
| P1 response SLA | Next business day | 30 minutes | 15 minutes |
| Preventive maintenance | Quarterly | Monthly | Continuous |
| Proactive monitoring | Business hours | 24/7 | 24/7 + NOC |
| Veeam backup & DR | — | ✓ | ✓ |
| Microsoft 365 management | Add-on | ✓ | ✓ |
| Cybersecurity management | — | Add-on | ✓ |
| On-site visits | On request | Scheduled | Dedicated engineer |
| Monthly reporting | — | ✓ | Executive dashboard |
IT AMC for every sector in Dubai & UAE.
Government & Public Sector
Service centers, ministries and municipal offices — compliant, hardened and SLA-backed IT support.
Schools & Universities
IT AMC for KHDA and ADEK-licensed schools — classroom tech, WiFi, server rooms and Microsoft 365 for Education.
Clinics & Hospitals
MOHAP-compliant IT support for GP clinics, dental practices, specialist centers and day surgery facilities.
Hotels & F&B
PMS integration, POS systems, guest WiFi, CCTV and 24/7 AMC for hotels and restaurant groups across the UAE.
SME & Corporate Offices
5-user offices to 500-user headquarters — flexible IT AMC plans sized to your team and IT estate.
Retail, Logistics & Warehousing
POS, barcode, WMS and ERP infrastructure support — keeping operations running across Dubai and Jebel Ali.
IT AMC Dubai — your questions answered.
What is an IT AMC and why does my Dubai business need one?
How quickly can Go Pro Technology start an IT AMC in Dubai?
Do you provide IT AMC for small businesses in Dubai?
What makes Go Pro Technology different from other IT AMC companies in Dubai?
Do you provide IT support on-site in Dubai and other emirates?
Get a free IT AMC assessment in Dubai.
Engineer site visit within 48 hours — full IT inventory, plan recommendation and fixed monthly price. No obligation.